Job description

Job responsibilities

The Digital Implementation Manager will provide senior leadership for a portfolio of primary care EPR implementations across South East London and other London ICBs. The postholder will be accountable for coordinating delivery from initiation and readiness assessment through to go-live, hypercare and transition into business-as-usual support.

The role requires significant autonomy, strong programme management expertise and the ability to influence stakeholders across organisational boundaries. The postholder will ensure that implementation decisions are evidence-based and that patient safety, service continuity, information governance and value for money remain central to delivery.

Job responsibilities

Lead a portfolio of concurrent GP practice implementations, developing integrated plans, priorities, milestones and measurable outcomes.

Coordinate discovery, data preparation, system configuration, testing, training, cutover, go-live, hypercare and handover activities.

Establish and assure implementation readiness standards, reviewing evidence and making recommendations at formal readiness and go-live decision points.

Manage delivery risks, issues, assumptions, dependencies and escalations, implementing recovery plans where required.

Coordinate deployment sequencing, capacity planning, resource allocation and interdependent workstreams across multiple practices.

Monitor supplier performance, milestones, deliverables, expenditure and value for money.

Establish robust programme controls, maintain accurate documentation and provide progress reports, dashboards, exception reports and assurance updates to senior governance forums.

Develop effective working relationships with GP partners, practice managers, Primary Care Networks, clinical leaders, operational teams, suppliers and system partners.

Lead implementation meetings, workshops and readiness reviews, resolving complex issues and securing agreement across organisations.

Work with London-wide and national technical teams to support the timely delivery of system integrations and interoperability requirements.

Ensure compliance with relevant information governance, data protection, cyber security, clinical safety and records management requirements.

Provide leadership, guidance and support to implementation teams and multidisciplinary colleagues, promoting accountability, inclusion and continuous improvement.

Capture lessons learned and contribute to implementation standards, guidance, evaluation and benefits tracking.

Monitor programme funding and support reporting requirements relating to funding provided by NHS England.

Ensure that patient safety, continuity of care and access to primary care services remain central to implementation planning and decision-making.

Person Specification

Experience

Essential

• Expert knowledge of NHS primary care, GP practice operations, digital transformation and the implementation and optimisation of electronic patient record systems.
• In-depth knowledge of information governance, data protection, cyber security, clinical safety, procurement and assurance requirements relevant to complex healthcare technology implementation.
• Extensive senior-level experience of leading complex, large-scale digital transformation or technology-enabled change programmes across multiple organisations or sites.
• Demonstrable experience of leading concurrent workstreams, sites or implementations, managing significant interdependencies, resources and delivery risks.
• Substantial experience of influencing and advising executive and senior clinical leaders, operational teams, suppliers and technical specialists across organisational boundaries.
• Experience of establishing and operating robust programme governance, managing complex risks and dependencies, producing senior-level assurance and leading recovery or escalation activity.
• Experience of facilitating workshops, readiness reviews, process mapping or requirements-gathering sessions.
• Experience of coordinating testing, training, cutover, go-live or post-implementation support.

Desirable

• Experience of EPR, clinical system or GP system migration and implementation.
• Experience of working in or with general practice, Primary Care Networks, an ICB or another NHS organisation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bexley Health Neighbourhood Care CIC

Address

South East London Integrated Care System

160 Tooley St

London

SE1 2TZ

United Kingdom

Employer's website

https://www.bhnc.org.uk/ (Opens in a new tab)