Job description

Job responsibilities

Assess patients needs and develop, implement and evaluate individualised programmes of care.

Organise and coordinate the delivery of nursing care, ensuring staff are deployed effectively to meet patient needs.

Communicate changes in patient information or treatment plans clearly to team members, both verbally and in writing.

Maintain accurate, timely and professional documentation in line with NMC standards of record keeping.

Support the Ward Sister in setting, monitoring and maintaining high standards of care.

Participate in nursing audits and service improvement initiatives, including programmes such as Essence of Care.

Work within resource and budget constraints, recognising the importance of efficient and responsible use of resources.

Provide guidance and act as a positive role model to colleagues and junior staff.

Proactively manage risk and uphold patient safety in all aspects of care delivery.

Supervise nursing support staff, ensuring delegated tasks are appropriate and completed to a high standard.

Contribute to the day to day management of the Directorate, working collaboratively to maintain an effective nursing service and support bed management processes.

Participate in the education, training and development of junior staff, supporting learning within the clinical environment.

Involve patients and carers in the planning and delivery of care, promoting shared decision making.

Engage in clinical supervision to support reflective practice and ongoing professional development.

Assist in resolving conflict and de escalating situations where appropriate, maintaining a calm and professional approach.

Promote a positive and professional image of nursing at all times.

Person Specification

Experience

Essential

• N/A

Desirable

• Orthopaedic Experience

Statutory Registration

Essential

• Full NMC Registration

Qualifications

Essential

• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital of North Durham

North Road

Durham

County Durham

DH1 5TW

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualifications

Essential

• Current Professional Registration with Nursing and Midwifery Council - RNMH / RNLD/ (RNSC - CAMHS Only)
• Recognised Practice Assessor/Practice Supervisor
• Trained in Clinical Supervision and be providing Clinical Supervision
• Professional clinical knowledge and experience acquired through degree (or equivalent post registration study), supplemented by specialist training, experience, short courses, Module (20 credit) at level 7 For example Postgraduate Certificate/Diploma/Masters Degree, Intermediate Systemic Family Therapy/Postgraduate diploma in CBT/British Isles Dialectical Behaviour Therapy /NMP (Independent Prescriber), Psychosocial Interventions,
• And have Equivalent significant clinical experience such as working (minimum of 2 years) as a band 6 (or above) in relevant clinical area, together with evidence of relevant CPD to Level 7 or equivalent

Knowledge

Essential

• Demonstrate clinical history taking and assessment skills in order to provide nurse led diagnosis and treatment planning
• Demonstrate leadership qualities and motivational skills

Desirable

• Specialist knowledge of working within a multi-disciplinary/multi-agency community team setting.

Experience

Essential

• Significant experience working with patients with complex needs in the specialist field
• Significant experience working with patients who display risk behaviours
• Clinical risk assessment and management and its application in practice
• Working collaboratively with service users their families and carers
• Working in a multi-disciplinary team
• Quality improvement activities
• Inter-agency and partnership working

Desirable

• Experience of working within a range of services, including inpatient and community settings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Acley Centre/North End House

Newton Ayecliffe/Durham

DL5 4PE

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please find attached job description for full details.

Pay: Band A (£12.92 per hour)

There is potential to earn more, with enhancements offered for weekend work. Please get in touch to find out more.

We welcome your application.

Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).

If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC.

Anyone currently paying into the NHS Pension scheme will be able to retain this.

Person Specification

Skills and Knowledge

Essential

• An ability to communicate well with others such as other colleagues, clinical staff, or patients
• Able to work well as part of a team but also to work unsupervised
• Ability to adhere to standards and procedures and to accept and prioritise instructions
• Must be able to meet the mobility requirements of the post

Desirable

• Basic knowledge of food hygiene and health and safety (but training will be given as part of your role)

Experience

Essential

• Any previous service industry experience (D) (but we will train you fully if you don't have any experience)

Desirable

• Previous experience of stock control

Qualifications

Essential

• You don't need any formal qualifications for this job, but a certificate in hygiene is desirable. You will be trained in food hygiene and health and safety as part of the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NTW Solutions Limited

Address

St Georges Park Hospital

Morpeth

Northumberland

NE61 2NU

United Kingdom

Employer's website

https://www.ntwsolutions.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

The Successful Candidates will complete a 5-day induction programme, location will be agreed prior to start date.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualifications

Essential

• Food Hygiene Certificate Level 2
• Numeracy and Literacy to level 2
• ITQ Level 2
• NVQ Level 2 in Portering or Housekeeping (within agreed timescale).

Experience

Essential

• Experience in portering.
• Experience in use of cleaning materials and equipment.
• Experience in general cleaning duties.

Skills and Knowledge

Essential

• Able to follow instructions and understand written and verbal communication
• Knowledge of stock control
• Knowledge of Health & Safety and COSHH

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Lanchester Road Hospital

Lanchester Road

Durham

DH1 5RD

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will hold a degree in Speech and Language Therapy and be registered with the Health Professionals Council. You will have significant post-graduate experience of working with complex dysphagia in an acute setting, preferably ITU, management of tracheostomised patients and FEES with a passion for service development.

We will provide professional development opportunities to enable career development with peer support and clinical supervision from RaCI lead based at DMH. You will be committed to multi-disciplinary working, continuing professional development of complex dysphagia and communication disorders and be in possession of excellent communication and prioritisation skills. Experience of FEES and working in an ITU setting would be highly desirable.

The Speech and Language Therapy service is comprised of a pro-active team of experienced colleagues allowing ready-access to support, second opinions and on-going peer supervision to deliver evidence-based practice assessment and therapy to patients. You will help supervise more junior staff and speech and language therapy students as well as contribute to the delivery of teaching programmes to the RaCI MDT, medical students and a range of professionals enhancing patient care

Person Specification

Special Skills & Knowledge

Essential

• Click here to enter text. Ability to make judgements involving complex facts or situations, which require the analysis, interpretation and comparison of a range of options.
• Planning and organisational skills applicable to advising on the formulation of long-term strategic plans relating to the specialist area, which involve uncertainty.
• Highly developed physical skills (precision, speed, hand/eye/sensory co-ordination) to perform real time phonemic and phonetic transcriptions.
• High level interpersonal and communication skills persuasion, negotiation, training, empathy and re-assurance.
• Ability to communicate highly complex,
• sensitive, contentious information where there
• may be barriers to overcome.

Special Requirements

Essential

• Commitment to developing own clinical and non-clinical expertise.
• To keep up to date with current clinical and technical advances and relevant management practices; to be advised of same by peers and more senior clinicians within the Trust.
• Able to travel independently within the Foundation Trust area/ Car Owner/ Car Driver
• Able to travel independently countywide
• Driving posts musty have valid Full UK driving licence

Qualifications

Essential

• Speech and Language Therapy Degree or equivalent as recognised by RCSLT
• Health professions Council Licence to Practice
• Evidence of successful completion of highly specialist courses up to Masters Degree Equivalent
• Knowledge and understanding of national and local Health/Education/Social care policies and practices
• Highly developed specialist knowledge across a range of work procedures and practices relating to the identification, definition, diagnosis, dysphagia disorders including a post basic dysphagia qualification or equivalent

Desirable

• FEES trained
• Experience of Joint SLT/ENT clinics

Experience

Essential

• Highly specialist experience at post-graduate level in voice/ dysphagia specialist/lead area.
• At least 2 years working as a Speech and Language Therapist in specialist area.

Statutory Registration

Essential

• HCPC registration
• RCSLT member

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

DURHAM

DH1 5TW

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Leadership/Management

To act as a clinical and professional role model for the nursing and wider multi professional team

To actively lead on and support the development of audit within the nursing team

To deputise for the Lead Nurse and carry out delegated responsibilities as agreed

Clinical

Co-ordinate patients care, investigations and treatments to ensure patients receive appropriate planned care through the network pathways based on patient need whilst achieving cancer targets.

To act as a source of specialist nursing advice and support to patients and their families following a diagnosis of skin cancer.

Responsible for the assessment of patients presenting with symptoms suggestive of disease progression as an independent practitioner and the development of specialist programs of care, providing advice and information in accordance guidelines and protocols.

Provide knowledge and advice on physiological and psychological symptoms to minimise patient anxiety. Provide extensive support and advice utilising advanced communication skills, particularly at times of exposure to distressing or emotional circumstances.

To act as a patient advocate when appropriate, ensuring respect for patient confidentiality, privacy and cultural/ethnic background. To ensure that these standards are met and maintained within the nursing team.

To contribute to the health education of patients ensuring they receive appropriate advice and support to maintain health.

To facilitate high quality, cost effective care through the use of audit, benchmarking and other quality initiatives as determined by the Trust. To initiate changes identified by audit.

To supervise junior colleagues when required.

When trained and in accordance with national, Trust and locally agreed policies and protocols provide nurse led skin surgery clinics.

When trained and in accordance with national, Trust and locally agreed policies and protocols provide nurse led clinics for patients having systemic treatments for skin disease.

To actively participate in the clinical governance and clinical risk agenda within the directorate.

To attend wider departmental meetings.

To provide cover for colleagues during periods of sick leave and planned leave.

To maintain accurate, contemporaneous records of all interventions, care and advice given, updating clinical records in line with the Trusts policies and procedures.

To plan and prioritise own workload and manage time effectively, when working alone or in collaboration with others. Where appropriate, delegate work effectively setting clear parameters of responsibility.

Identify and utilise a network of support services and contact to enable a high standard of care to be given to patients.

Education, Training and Communication

To establish and maintain effective communication systems across Dermatology

To participate in Quality Surveillance Indicators, clinical meetings and educational events.

To develop appropriate training and educational initiatives across acute and primary care staff as necessary.

Through clinical supervision and performance review and develop your learning outcomes and career pathway

To ensure that ones own professional development is kept up to date, in accordance with role and re-validation requirements.

Disseminate research and audit findings through presentation to professional groups and publication.

Advise on protocol and policy development within the department, identify areas for improvement and initiate change.

To attend Professional Nurse Forums, to provide the opportunity to reflect on clinical issues with other senior/specialist nurses.rimary Care Clinicians.

Person Specification

Statutory Registration

Essential

• Active 1st Level NMC Registration RN

Qualifications

Essential

• Professional knowledge acquired through degree or equivalent level of demonstrable professional knowledge

Desirable

• Dermatology experience
• Non-medical prescribing
• Clinical skills

Specials Skills & Knowledge

Essential

• Transferable skills.
• Recognising deteriorating patients and red flags.
• Developing, implementing and evaluating care plans.
• Commitment to continuous professional development.
• Evidence of Working Autonomously
• Leadership experience management of caseloads/delegating workload.
• Support patient Education

Desirable

• Advanced dermatology knowledge.

Special Requirements

Essential

• Ability to work hours flexibly when service needs require.
• Ability to travel independently across sites to fulfil the requirements of the post
• Must hold a UK driving licence

Experience

Essential

• Experience working as a Nurse and working within a Dermatology setting / service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital of North Durham

North Road

Durham

County Durham

DH1 5TW

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

The successful candidates will complete a 5-day induction programme, location will be agreed prior to start date.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualifications

Essential

• Food Hygiene Certificate Level 2 (to be completed within 12 months)
• Numeracy and Literacy to level 2
• ITQ Level 2

Desirable

• NVQ Level 2 in Housekeeping

Experience

Essential

• Experience in use of cleaning materials and equipment
• Experience in general cleaning duties
• Experience of working or volunteering in a mental health or learning disabilities environment

Desirable

• Experience cleaning in a hospital environment

Knowledge

Essential

• Knowledge of Health & Safety and COSHH
• Knowledge of National Standard of Cleanliness (within agreed timescale)
• Knowledge of deep-cleaning procedures
• Knowledge of Patient-Lead Assessment of the Care Environment (PLACE) (within agreed timescale)
• Good understanding of confidentiality

Skills

Essential

• Able to follow protocols and instructions
• Able to demonstrate thoroughness and attention to detail in all tasks
• Safe, efficient and effective techniques in the following areas, producing consistently high standards: Cleaning; Deep cleaning; Use of motorised cleaning equipment e.g. floor scrubber, carpet cleaner; Use of kitchen equipment; Preparation and serving of food; Use and cleaning of regeneration ovens; Washing and ironing
• Effective verbal and written communication skills
• Time management and ability to prioritise effectively
• Breakaway techniques (within agreed timescale)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

North End

Durham

DH1 4LW

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This role may be eligible for sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. However, sponsorship can only be provided where applicants meet the specific requirements, therefore, we recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa

The Perinatal Service is committed to supporting Continuous Professional Development (CPD) through regular training opportunities, contributions from external speakers, shared learning events, and multidisciplinary case discussions. This creates a supportive environment in which staff can continuously enhance their knowledge and clinical practice.

Team members are also encouraged to contribute to the delivery of maternal mental health awareness training for Midwives, Health Visitors, and Mental Health colleagues, helping to improve understanding and support for women and families across the wider healthcare system.

Our work is rewarding but can also be complex and challenging. As such, the ability to undertake effective risk assessment and management is essential, alongside a sound understanding of safeguarding principles and procedures. A key aspect of the role is maintaining a focus on the wellbeing and safety of unborn babies and other children within the family at all times.

The successful candidate will demonstrate a commitment to maintaining high standards of care, working in accordance with evidence-based practice, professional standards, and Trust policies. You will work collaboratively with colleagues, women and their families, carers, partner organisations, and other agencies to promote positive mental health outcomes and enhance the wellbeing of women and their families throughout the perinatal journey

For this post we welcome applicants from both newly qualified and more experienced candidates and that salary will be dependent on experience. This will be in line with Band 7 or Band 8a as per Agenda for Change pay scales.

We welcome applications from staff who are currently coming to the end of their training in Clinical or counselling psychology that on successful completion will achieve the required qualification and registration with HCPC as Practitioner Psychologist. Trainee counselling psychologists are eligible to apply for and to be shortlisted for interview and to be offered qualified posts when they are in their 3rd year of the doctoral training and have the following confirmed as completed by the university. This information may be requested prior to interview: a. All clinical competencies. b. 80% of the 450 supervised clinical practice hours (360 hours)

Trainee clinical psychologists are eligible to apply for and to be shortlisted for interview and to be offered qualified posts when they are in their third year of training, as they will have completed their core clinical competencies by this stage of the course.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Psychologists & Psychological Therapists provide key leadership roles within the Trust. To support this we have developed leadership profiles for each psychology band and the profile card associated with this post is attached on NHS Jobs. You can find more information about the NHS Leadership Academys Healthcare Leadership Model and the profiles at their website. We encourage you to look at these resources as they will play a part in the interview process.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualifications

Essential

• Post-graduate training (doctoral level equivalent) in clinical / counselling / forensic psychology (or its equivalent prior to 1996) as accredited by the BPS.
• HCPC registration as a Practitioner Psychologist
• Post doctoral training in one or more additional specialised areas of psychological practice - Band 8a
• Trained in clinical supervision and the supervision of doctoral trainees
• Trained in care co-ordination
• Evidence of continuing professional development

Desirable

• Registration with BPS

Knowledge/Skills/Experience

Essential

• Awareness of: The Trust's Quality Improvement System
• Must be able to: Communicate complex and highly sensitive information effectively, to a wide range of people
• Adapt creatively the evidence base for interventions in mental health for clients with communication difficulties / learning disabilities.
• Provide (within agreed timescale) effective teaching, training and clinical supervision
• Work effectively as part of a multidisciplinary team and undertake care co-ordination/lead practitioner responsibilities
• Undertake complex multiagency working and liaise with multiple systems
• Utilise psychometric tests competently
• Identify, provide and promote appropriate interventions / means of support for carers and staff exposed to highly distressing situations and challenging behaviours
• Utilise appropriate clinical governance mechanisms within own work.
• Use approved breakaway techniques
• Demonstrate effective keyboard skills

Desirable

• Experience of CBT, DBT, Psychodynamics, systematic therapy
• Skills in using multimedia materials in presentations

Knowledge

Essential

• Working with mental health/learning disability clients (depending on designated service area)
• Multi-disciplinary team working
• Experience of research and audit
• Doctoral level knowledge of: Evidence- based practice relevant to the role
• Risk assessment and risk management
• Clinical governance
• Knowledge of legislation in relation to the client group and mental health
• Audit and research methodology
• Social Inclusion agenda

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Lanchester Road Hospital

Tarncroft

Durham

DH1 5RD

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide a professional and confidential administration service, to include copy typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post.

To assist people in a helpful, diplomatic and tactful manner; screening and re routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.

To ensure daily tasks and on going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.

Ability to work in an unpredictable pattern, dealing with frequent interruptions.

Organise the booking of interpreters and translation of correspondence, where appropriate.

To arrange appointments and meetings as required.

Attend meetings and produce minutes.

Make travel arrangements for the team when required.

Person Specification

Qualifications

Essential

• NVQ 2 in Administration or equivalent administrative or secretarial experience
• GCSE A- C English and Maths

Desirable

• ECDL or equilvant

Experience

Essential

• Experience in dealing with the public face-to-face and via telephone
• Experience of administrative / secretarial procedures

Desirable

• Experience of working in the NHS, ideally within a child friendly mental health environment; hospital or community clinic

Knowledge/Skills

Essential

• Excellent communication skills both verbal and written
• Excellent interpersonal skills
• Confident telephone manner
• Excellent copy typing (40wpm or above)
• Accurate grammar, spelling and punctuation
• Accurate data entry skills
• Ability to plan, prioritise and multi-task
• Effective time management skills
• Ability to work with limited supervision
• Working knowledge of Microsoft Outlook and Word
• Punctual, reliable and flexible
• Awareness of Data Protection and Confidentiality
• Understanding of Racial Awareness and Diversity

Desirable

• NHS in-house systems and databases
• Health and Safety awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

William Geoffrey House

35 Black Prince Road

n/a

SE11 6JJ

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)