Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

The successful candidate will be responsible for processing prescription requests accurately using the EMIS clinical system, maintaining electronic patient records, and ensuring all prescription-related documentation is completed to a high standard. You will act as a key point of contact for patients, carers, community pharmacies and healthcare professionals, helping to resolve routine prescription queries and ensuring an effective service is provided at all times.

Working both independently and as part of a team, you will use your strong organisational and communication skills to manage prescription requests, maintain accurate electronic filing systems, and support the ongoing development of prescription processes. You will also contribute to service improvement initiatives and practice developments that enhance patient care and operational efficiency.

The role includes monitoring medication storage temperatures and stock levels, liaising with suppliers and community pharmacy teams, responding to telephone and email enquiries, and escalating more complex issues to senior pharmacy staff when appropriate. You will also support the creation and maintenance of standard operating procedures and help ensure service continuity during periods of staff absence.

This position requires excellent attention to detail, the ability to prioritise workload effectively, and a professional, compassionate approach when dealing with patients and colleagues. The post holder will interact regularly with patients, family members, practice staff, community pharmacy teams, external organisations and members of the wider healthcare community through verbal, written and electronic communication.

This is an excellent opportunity for someone with strong administrative skills who enjoys working in a busy healthcare environment and is committed to delivering outstanding patient service.

Working Pattern: 20 hours, Monday - Thursday 8am - 1pm

Interview Date: Friday 13th November 2026

For further information please contact: Lisa Sydenham Operations Manager, [email protected]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

Tiverton

Devon

EX16 6NP

United Kingdom

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)