Job description

Job responsibilities

Trust responsibilities:

• To be part of the Pharmacy team and work to enable the objectives of the Pharmacy and the Trust to be achieved.

Professional responsibilities:

• To be accountable for providing a high standard of service provision and customer service.

Clinical practice:

• To respond to common clinical conditions and minor ailments described by patients using the WWHAM mnemonic, recommending suitable over-the-counter (OTC) products and providing advice on their correct use. This will include consideration of danger symptoms and referring to the Responsible Pharmacist (RP) or other healthcare professionals and providing information on non-drug management of the condition to avoid recurrence.

Staff training & development:

• To train and supervise other pharmacy staff working in the reception area including Pre-Registration Technicians and Trainee Pharmacists.

Operational responsibilities:

• To serve patients and staff politely and efficiently, responding to their needs and referring to the RP or Outpatient Pharmacy technician appropriately.

Medicines Management:

• To be responsible for the replenishment of stock and consumables in the outpatient pharmacy to include frequent transportation from the main pharmacy and storing in the outpatient pharmacy.

Please refer to the Job Description for further details.

Person Specification

Qualifications and knowledge

Essential

• Level 2 qualification or equivalent (e.g. NVQ level 2, GCSE) or equivalent experience

Desirable

• Level 3 qualification or equivalent (e.g. AS or A Levels, BTEC, NVQ level 3) or equivalent experience
• Medicines Counter Assistant and qualification (or willing to undertake required course)
• Knowledge of medicines management, including relevant legislation and policies, acquired through basic qualification plus specialist training or experience

Experience

Essential

• Customer Service experience

Desirable

• Hospital Pharmacy or Community Health Services Pharmacy experience
• Experience of using the JAC Pharmacy System
• Experience using prescription tracking system
• Experience in stock control management

Skills

Essential

• Dedication to high quality patient care
• Ability to work as part of a team and provide support to other colleagues
• Flexible to meet service and patient needs
• Excellent customer service skills
• Ability to remain calm and professional in challenging situations
• IT Skills for dispensing and stock management

Desirable

• Good training skills
• Evidence of analytical and judgement skills when faced with facts or situations requiring analysis e.g. managing urgent requirements or prioritising work to meet patient need
• Evidence of proposing changes to practices or procedures for own area

Personal and people development

Essential

• Personal and people development
• Polite and courteous
• Professional attitude
• Initiative and common sense
• Self-motivated and team player

Communication

Essential

• Excellent communication skills, written and verbal
• Evidence of ability to communicate clearly with and respond to queries from patients, carers, and staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

Pharmacy (Dept)

Milton Keynes

MK6 5LD

United Kingdom

Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)