Job summary

We are looking for Customer Care & Facilities Assistant with a great CAN DO attitude to support the delivery of Facilities Management activities at Your HealthCare. The job holder will be a key source of knowledge on office services and customer service for Your HealthCare staff members and external visitors. The FM Team are looking for a flexible and friendly person to join their hard -working team where no day is ever the same. We offer great scope to experience the diversity of supporting the management of our healthcare facilities. This role will appeal to those really interested in taking their skills forward

Please note that this role requires a flexible start and finish time between the hours of 8am and 5pm so alternate weeks may have a start of 8am-4pm or 9am to 5pm depending on service requirements

The organisation offers:

Access to the NHS Pension Scheme

Career Development

Staff Discounts

If you would like to contact us to discuss any aspects of this role please contactGwen Terry Facilities & Contracts Lead at [email protected]

Due to the post holder having access to vulnerable adults, the successful candidate will be required to undertake an Enhanced DBS check.

In line with the majority of NHS organisations in London, we would not normally pay travelling expenses for interviewees.

CLOSING DATE: 05/11/2026

INTREVIEW DATE: w/c 09/11/2026

Main duties of the job

To provide generic support services within the Front of House Management Team.

To act as a first point of contact for all stakeholders.

To provide support for any agreed work programmes managed from the Customer Care & Facilities Management Department.

To support the Front of House Management Team in the timely production of reports, and maintaining all data as requested.

About us

At Your Healthcare CIC, we are dedicated to delivering high-quality, patient-led health and social care services for residents in Kingston and providing specialised learning disability services in Richmond. As a Community Interest Company, we prioritise community-driven care and offer an environment that empowers you to make a real impact.

Why Choose Us?

NHS Pay & Benefits:Enjoy the security of NHS pay, Agenda for Change terms, NHS pension scheme, and salary sacrifice schemes

Bureaucracy-Free Environment:Implement good ideas quickly and effectively without delays

Work-Life Balance:Benefit from our Employee Assistance Programme and various staff discounts

Exceptional Staff Experience:Join a supportive workplace with positive feedback from staff and patients

Inclusive Culture:We promote equality, diversity, and inclusion, encouraging applications from all backgrounds

Impactful Community Involvement:Have a real voice in shaping care as part of our membership organization. Your ideas and contributions matter

Join Us Today

We are looking for passionate individuals who value high-quality care, inclusivity, and community engagement. Join our forward-thinking, patient-centred team. Explore our career opportunities and become part of a team that values your expertise and dedication.

We recognise that applicants may choose to use AI as part of their application process.This is permitted, however please clearly state within your application where AI has been used.

Details

Date posted

23 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,630 to £32,346 a year inclusive of 15% HCAS

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B9811-26-0055

Job locations

Hollyfield House, 22 Hollyfield Road

Surbiton

KT5 9AL

United Kingdom

Job description

Job responsibilities

Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification.

When completing your application please refer to full Job Description - this can be found under supporting documents.

As part of the interview process you will need to complete a short scenario.

Please be aware that the closing date may be brought forward in the event of a high number of applications.

Job description Job responsibilities Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification.When completing your application please refer to full Job Description - this can be found under supporting documents.As part of the interview process you will need to complete a short scenario.Please be aware that the closing date may be brought forward in the event of a high number of applications.

Person Specification

Qualifications

Essential

• GCSE English and Maths or equivalent
• ECDL or equivalent
• NVQ 3 in Administration or equivalent

Experience

Essential

• Demonstrate competence in the use of MS Office and teams and channels
• Ability to work under pressure
• 2 years customer care experience
• Experience of Data Input and extraction for reports
• Experience of working in a team

Desirable

• Ability to organise meetings
• Experience of dealing with contractors and external agencies
• Experience in using Micro Soft SharePoint

Personal Qualities

Essential

• Ability to use initiative
• Excellent telephone manner
• Pays attention to detail
• Being Flexible and adaptable on a day to day basis

Any Other Factors

Desirable

• Car owner/driver

Skills & Abilities

Essential

• Excellent keyboard skills
• Excellent communication and inter-personal skills
• Good numeracy and accuracy skills
• Experience of minute taking

Person Specification Qualifications Essential GCSE English and Maths or equivalent ECDL or equivalent NVQ 3 in Administration or equivalent Experience Essential Demonstrate competence in the use of MS Office and teams and channels Ability to work under pressure 2 years customer care experience Experience of Data Input and extraction for reports Experience of working in a team Desirable Ability to organise meetings Experience of dealing with contractors and external agencies Experience in using Micro Soft SharePoint Personal Qualities Essential Ability to use initiative Excellent telephone manner Pays attention to detail Being Flexible and adaptable on a day to day basis Any Other Factors Desirable Car owner/driver Skills & Abilities Essential Excellent keyboard skills Excellent communication and inter-personal skills Good numeracy and accuracy skills Experience of minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Your Healthcare CIC

Address

Hollyfield House, 22 Hollyfield Road

Surbiton

KT5 9AL

United Kingdom

Employer's website

http://www.yourhealthcare.org (Opens in a new tab)

Employer details

Employer name

Your Healthcare CIC

Address

Hollyfield House, 22 Hollyfield Road

Surbiton

KT5 9AL

United Kingdom

Employer's website

http://www.yourhealthcare.org (Opens in a new tab)