Job summary

Join Our Forward-Thinking, Innovative and Patient-Centred Practice.

We are seeking an enthusiastic and compassionate General Practice Assistant to join our friendly and progressive team.

Committed to delivering high-quality, patient-centred care, we combine the traditional values of continuity of care with innovative services that improve access for patients. As a valued member of our team, you will support the GP(s) with the smooth running of clinics freeing up their time to focus on the patient. In addition, this role will support the development of our practice research portfolio.

We are a respected teaching practice, helping to train the next generation of healthcare professionals, while also providing a wide range of enhanced services including women's health, vasectomy services and other specialist clinics.

This is an exciting opportunity to work within a supportive, collaborative environment where staff are valued, developed and encouraged to make a real difference to the health and wellbeing of our community.

If you enjoy working with people, thrive in a busy environment and are passionate about patient care, we would love to hear from you.

Main duties of the job

• As a General Practice Assistant, and valued member of our team, you will support the GP(s) with the smooth running of clinics by performing routine administrations and clinical tasks on behalf of the GP. This will be a combination of clinical duties, working with our administration team and outside agencies who are involved with your patients. In addition, this role will support the development of our practice research portfolio.

This varied and rewarding role offers the opportunity to make a genuine difference to patients' lives while working within a dynamic, innovative practice.

About us

Our Team and Culture

Our team is made up of dedicated GPs, Nurses, Healthcare Assistants, GPAs, Clinical Pharmacists, Care Coordinators, Secretaries, Receptionists, Administrators and a wide range of allied healthcare professionals who work collaboratively to provide the highest standards of patient care. We believe that every member of the team plays a vital role in the success of the practice and in delivering an exceptional experience for our patients.

We foster a welcoming, supportive and inclusive working environment where colleagues feel valued, respected and encouraged to develop their skills and careers. Teamwork, compassion, professionalism and mutual support are at the heart of everything we do.

Why Join Us?

• Friendly, supportive and experienced team.
• Innovative and forward-thinking practice committed to service development.
• Opportunity to make a real difference to patients' lives every day.
• Commitment to staff training, development and career progression.
• Work within a respected teaching practice helping to shape future healthcare professionals.
• A positive workplace culture where staff wellbeing, respect and teamwork are genuinely valued.

If you are looking for a rewarding role within an ambitious, caring and innovative practice, Magdalen Medical Practice offers an excellent opportunity to develop your career while making a meaningful contribution to your local community.

Details

Date posted

19 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3840-26-0005

Job locations

Magdalen Medical Practice

Lawson Road

Norwich

NR3 4LF

United Kingdom

Job description

Job responsibilities

Job description

Job Title: General Practice Assistant

To:Operations Lead

About the Role

Magdalen Medical Practice is seeking an enthusiastic, professional and compassionate General Practice Assistant to join our friendly and forward-thinking team. This is a rewarding and varied role that combines both clinical and administrative responsibilities, making a real difference to the experience and wellbeing of our patients. You will also be an important part of our research team.

You will work closely with our GPs, nurses, clinicians and wider healthcare team to help coordinate care, particularly for vulnerable patients, those living with long-term conditions, and individuals with complex healthcare needs.

We are proud to be a respected teaching practice that embraces innovation whilst maintaining the traditional values of continuity of care and patient-centred medicine. Alongside our core GP services, we provide a range of enhanced services, including women's health clinics, vasectomy services and numerous specialist healthcare services.

• The main responsibilities of the General Practice Assistant (GPA) role are:
• Contributing to Research by admin and clinical, following appropriate GPC training.
• Supporting and managing the practices Womans Health agenda alongside the dedicated named practice team
• Extracting information from clinical letters that needs coding and adding to notes.
• Arranging appointments, referrals, tests and follow up appointments of patients.
• Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
• Dipping urine, taking blood pressure, ECGs, phlebotomy and supporting Long Term health checks.
• Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc. GPA Competency Framework 2
• Explaining treatment procedures to patients
• Helping the GP liaise with outside agencies e.g., ensuring language line or third parties are available and, on the phone, to ask advice or arrange admission while the GP can continue with their consultation(s)
• Support the GP with immunisations and wound care.
• This list is not exhaustive and can be subject to change.

The successful candidate will:

• Maintain effective communication with patients, carers and colleagues.
• Build positive working relationships across all departments within the practice.
• Liaise effectively with GPs, nurses, administrative teams and external organisations.
• Demonstrate empathy, patience and understanding when dealing with vulnerable patients.
• Adapt communication styles to meet the needs of individuals, including those with communication difficulties or language barriers.
• Contribute positively to team meetings and practice initiatives.
• Promote a culture of respect, inclusion and teamwork.

Confidentiality and Information Governance

The post holder will have access to sensitive patient and organisational information and must:

• Maintain strict confidentiality at all times.
• Comply with GDPR, Data Protection legislation and practice policies.
• Handle patient information securely and appropriately.
• Ensure information is only shared with authorised individuals in accordance with established procedures.

Quality and Continuous Improvement

The post holder will:

• Contribute to maintaining high standards of patient care and service delivery.
• Identify areas for improvement and suggest solutions.
• Participate in quality improvement projects where appropriate.
• Support the practice in achieving contractual, clinical and quality targets.
• Work collaboratively to improve patient experience and access to services.
• Take responsibility for personal performance and professional development.

Health and Safety

The post holder will:

• Adhere to all health and safety policies and procedures.
• Maintain a safe working environment for patients, visitors and colleagues.
• Use personal security systems where appropriate.
• Report hazards, incidents and risks promptly.
• Follow infection prevention and control procedures.
• Participate in mandatory training and updates.

Equality, Diversity and Inclusion

The practice is committed to promoting equality and diversity. The post holder will:

• Treat all patients, colleagues and visitors with dignity and respect.
• Support an inclusive and welcoming environment.
• Recognise and respect individual needs, beliefs and circumstances.
• Deliver services in a non-judgemental and compassionate manner.

Training and Development

As a teaching and training practice, we are committed to supporting staff development. The successful candidate will:

• Hold a GP Assistant Certificate qualification.
• Participate in mandatory and role-specific training.
• Engage in annual appraisals and personal development reviews.
• Take responsibility for maintaining and developing their own knowledge and skills.
• Contribute to a culture of continuous learning and improvement.
• Support students, trainees and new team members where appropriate.
• Attend all relevant annual updates.
• Inform the lead GP of any concerns regarding GPA role and any professional development needed.
• Be aware of own professional boundaries and what to do when you have reached them.

What We Offer

• A supportive, friendly and collaborative team environment.
• Opportunities for learning, development and career progression.
• The chance to work within an innovative and expanding practice.
• Exposure to a broad range of healthcare services and patient groups.
• The opportunity to make a meaningful difference to patients' lives every day.
• A positive workplace culture where staff wellbeing, teamwork and mutual respect are highly valued.

Person Specification

We are looking for someone who is:

• Passionate about delivering excellent customer service.
• Compassionate and committed to patient-centred care.
• Organised, reliable and able to prioritise workload effectively.
• A confident communicator with excellent interpersonal skills.
• Comfortable working in a busy and sometimes demanding environment.
• Able to work both independently and as part of a team.
• IT literate and willing to learn new systems and processes.
• Professional, flexible and adaptable.
• Empathetic when supporting patients who may be anxious or vulnerable.
• Committed to maintaining confidentiality and high professional standards.

This role presents an excellent opportunity to join a highly respected, ambitious and innovative practice where you can develop your skills, contribute to outstanding patient care and become a valued member of a team dedicated to improving the health and wellbeing of our community.

Job description Job responsibilities Job descriptionJob Title: General Practice AssistantTo:Operations LeadAbout the RoleMagdalen Medical Practice is seeking an enthusiastic, professional and compassionate General Practice Assistant to join our friendly and forward-thinking team. This is a rewarding and varied role that combines both clinical and administrative responsibilities, making a real difference to the experience and wellbeing of our patients. You will also be an important part of our research team.You will work closely with our GPs, nurses, clinicians and wider healthcare team to help coordinate care, particularly for vulnerable patients, those living with long-term conditions, and individuals with complex healthcare needs.We are proud to be a respected teaching practice that embraces innovation whilst maintaining the traditional values of continuity of care and patient-centred medicine. Alongside our core GP services, we provide a range of enhanced services, including women's health clinics, vasectomy services and numerous specialist healthcare services.The main responsibilities of the General Practice Assistant (GPA) role are:Contributing to Research by admin and clinical, following appropriate GPC training.Supporting and managing the practices Womans Health agenda alongside the dedicated named practice teamExtracting information from clinical letters that needs coding and adding to notes.Arranging appointments, referrals, tests and follow up appointments of patients.Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.Dipping urine, taking blood pressure, ECGs, phlebotomy and supporting Long Term health checks.Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc. GPA Competency Framework 2Explaining treatment procedures to patientsHelping the GP liaise with outside agencies e.g., ensuring language line or third parties are available and, on the phone, to ask advice or arrange admission while the GP can continue with their consultation(s)Support the GP with immunisations and wound care.This list is not exhaustive and can be subject to change.The successful candidate will:Maintain effective communication with patients, carers and colleagues. Build positive working relationships across all departments within the practice. Liaise effectively with GPs, nurses, administrative teams and external organisations. Demonstrate empathy, patience and understanding when dealing with vulnerable patients. Adapt communication styles to meet the needs of individuals, including those with communication difficulties or language barriers. Contribute positively to team meetings and practice initiatives. Promote a culture of respect, inclusion and teamwork. Confidentiality and Information GovernanceThe post holder will have access to sensitive patient and organisational information and must:Maintain strict confidentiality at all times. Comply with GDPR, Data Protection legislation and practice policies. Handle patient information securely and appropriately. Ensure information is only shared with authorised individuals in accordance with established procedures. Quality and Continuous ImprovementThe post holder will:Contribute to maintaining high standards of patient care and service delivery. Identify areas for improvement and suggest solutions. Participate in quality improvement projects where appropriate. Support the practice in achieving contractual, clinical and quality targets. Work collaboratively to improve patient experience and access to services. Take responsibility for personal performance and professional development. Health and SafetyThe post holder will:Adhere to all health and safety policies and procedures. Maintain a safe working environment for patients, visitors and colleagues. Use personal security systems where appropriate. Report hazards, incidents and risks promptly. Follow infection prevention and control procedures. Participate in mandatory training and updates. Equality, Diversity and InclusionThe practice is committed to promoting equality and diversity. The post holder will:Treat all patients, colleagues and visitors with dignity and respect. Support an inclusive and welcoming environment. Recognise and respect individual needs, beliefs and circumstances. Deliver services in a non-judgemental and compassionate manner. Training and DevelopmentAs a teaching and training practice, we are committed to supporting staff development. The successful candidate will:Hold a GP Assistant Certificate qualification. Participate in mandatory and role-specific training. Engage in annual appraisals and personal development reviews. Take responsibility for maintaining and developing their own knowledge and skills. Contribute to a culture of continuous learning and improvement. Support students, trainees and new team members where appropriate.Attend all relevant annual updates.Inform the lead GP of any concerns regarding GPA role and any professional development needed.Be aware of own professional boundaries and what to do when you have reached them. What We OfferA supportive, friendly and collaborative team environment. Opportunities for learning, development and career progression. The chance to work within an innovative and expanding practice. Exposure to a broad range of healthcare services and patient groups. The opportunity to make a meaningful difference to patients' lives every day. A positive workplace culture where staff wellbeing, teamwork and mutual respect are highly valued. Person SpecificationWe are looking for someone who is:Passionate about delivering excellent customer service. Compassionate and committed to patient-centred care. Organised, reliable and able to prioritise workload effectively. A confident communicator with excellent interpersonal skills. Comfortable working in a busy and sometimes demanding environment. Able to work both independently and as part of a team. IT literate and willing to learn new systems and processes. Professional, flexible and adaptable. Empathetic when supporting patients who may be anxious or vulnerable. Committed to maintaining confidentiality and high professional standards. This role presents an excellent opportunity to join a highly respected, ambitious and innovative practice where you can develop your skills, contribute to outstanding patient care and become a valued member of a team dedicated to improving the health and wellbeing of our community.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of working in a primary care environment
• High degree of self-motivation and ability to work on own initiative
• Understand the importance of evidence-based practice
• Ability to record accurate clinical notes
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations as well as ability to work under pressure/in stressful situations

Desirable

• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena

Qualifications

Essential

• Good standard of general education, including GCSEs (or equivalent) in English and Mathematics.
• GP Assistant Certificate qualification -Care Certificate -IGCSE Science pass
• Knowledge of SystmOne clinical system.
• Experience of working in a primary care environment

Desirable

• Care Coordinator Training

Person Specification Experience Essential Experience of working with the general public Experience of working in a primary care environment High degree of self-motivation and ability to work on own initiative Understand the importance of evidence-based practice Ability to record accurate clinical notes Problem solver with the ability to process information accurately and effectively, interpreting data as required High levels of integrity and loyalty Sensitive and empathetic in distressing situations as well as ability to work under pressure/in stressful situations Desirable Knowledge of public health issues in the local area Awareness of issues within the wider health arena Qualifications Essential Good standard of general education, including GCSEs (or equivalent) in English and Mathematics. GP Assistant Certificate qualification -Care Certificate -IGCSE Science pass Knowledge of SystmOne clinical system. Experience of working in a primary care environment Desirable Care Coordinator Training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Magdalen Medical Practice

Address

Magdalen Medical Practice

Lawson Road

Norwich

NR3 4LF

United Kingdom

Employer's website

https://www.magdalenmedical.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Magdalen Medical Practice

Address

Magdalen Medical Practice

Lawson Road

Norwich

NR3 4LF

United Kingdom

Employer's website

https://www.magdalenmedical.nhs.uk/ (Opens in a new tab)